The phone is the most important tool most sales professionals will ever use, especially now that companies are cutting back travel budgets and other sales-related expenses. But few sales professionals have ever had any real training in how to sell over the phone; at most they are given a script and some talking points. Effective phone selling means tailoring the approach to each individual customer, and Selling to Anyone Over the Phone shows how to do it much better. This priceless tool will help salespeople: * build rapport * identify and adapt to personality types * generate excitement about a business or product * listen for information that will lead to a sale * control voice inflection and tone * consistently close more deals over the phone Customers are busier than ever and are being more and more selective in their purchases and business relationships. In a clear, reader-friendly tone, Selling to Anyone Over the Phone shows sellers how to develop truly exceptional phone skills and close more sales faster.
Author: Renee P. Walkup
Author: Sandra McKee
Publisher: AMACOM
Customer Reviews
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Practical and Enjoyable Way to Learn How to Sell Over the Phone
As an educational sales rep, my company, Pearson, purchased a copy of this book for the inside sales team, and we worked through each chapter, week by week. Each week, a new team would present the concepts to the rest of the group, and we enjoyed this interactive way of learning. We had fun analyzing our personality types, and even guessing other people in the company. Then, we went back to the phones to see if we could implement these new concepts. Each chapter has a practical exercise and activity so we can actually implement the new concepts to experience results. I recommend this book for summer workshops to help sales teams improve their selling skills over the phone. Andrea Samadi, author of The Secret for Teens Revealed: How Parents, Teachers, and Teenagers Can Inspire Leadership and Transform Lives
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Great book
I got this book for my husband, and he really likes it. It gives some good suggestions that you can apply to your sales strategies and is really well written while not over your head.
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Communicating to Anyone Over the Phone
Renee Walkup's book is essential for anyone in business. This book is about communication. Having a great website,fantastic marketing programs,and followup systems are meaningless without proper telephone communication. Read the book, pick up the phone, and and you will be rewarded with increased productivity.
<br />Ron Draluck Push Button Investing in Real Estate
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