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Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind...and more!

With a simple, flared base and understated scrollwork on the handles, Noveau flatware from International Silver is the perfect set for any tabletop. This 18/0 stainless steel 45-piece flatware set includes 8 salad forks, 8 dinner forks, 8 dinner knives, 8 dinner spoons, and 8 teaspoons, plus a tablespoon, pierced tablespoon, cold meat fork, butter serving knife, and sugar spoon. All pieces are dishwasher-safe for easy clean-up.

When plugged into an PSP, enables developer/recovery mode in PSP - Allows recovering from bad ROM flashes and other bricks . - Note: this pandora battery forces PSP to enter recovery mode every time the PSP is turned on. It cannot be used as a regular battery for playing games.

Rarely does a film touch so many hearts or reach such artistic heights as the highly acclaimed KIKI'S DELIVERY SERIVCE, the magical adventure of an enterprising young girl who must follow tradition to become a full-fledged witch. Venturing out with only her chatty black cat Jiji, KiKi flies off for the adventure of a lifetime. Landing in a far-off city, she sets up a high-flying delivery service. Here begins a wonderful experience of independence and responsibility as she finds her place in the world. The breathtaking animation of the legendary Hayao Miyazaki and the star voice talents of Kirsten Dunst (KiKi), Phil Hartman (Jiji), Matthew Lawrence (Tombo), and more make KIKI'S DELIVERY SERVICE soar with an energy, excitement, and the kind of imagination that entertains again and again!

In Hayao Miyazaki's magical Kiki's Delivery Service, a 13-year-old girl meets the world head on as she spends her first year soloing as an apprentice witch. Kiki (Kirsten Dunst) is still a little green and plenty headstrong, but also resourceful, imaginative, and determined. With her trusty wisp of a cat Jiji (a gently subdued Phil Hartman) by her side she's ready to take on the world, or at least the quaintly European seaside village she's chosen as her new home. Miyazaki's gentle rhythm and meandering narrative capture the easy pulse of real life (even if his subject is a girl flying high upon a broomstick) and charts the everyday struggles and growing pains of his plucky heroine with sensitivity and understanding. Beautifully detailed animation and the rich designs of the picture-postcard seaside town of red-tiled roofs and cobblestone streets only add to the sense of wonder. This charming animated fantasy is a wholesome, life-affirming picture that doesn't speak down to kids or up to adults. --Sean Axmaker

2009 archive release from the West Coast rockers containing one of the first studio sessions by Quicksilver's then new line-up of Dino Valente (vocals), John Cipollina (guitar), David Freiberg (bass & vocals), Greg Elmore (drums), with the British session pianist Nicky Hopkins. Mainly acoustic, it took place in Corte Madera, California in late 1969/early 1970.The sound and mixes are excellent. The songs are often spontaneous, spare and unfinished in places and were likely intended as references for later development by the group. As such they offer a fascinating work-in-progress glimpse of this highly-talented group of musicians re-inventing themselves and developing new material under studio conditions. The booklet's sleeves notes cover the group's circumstances at the time of the recordings and the featured songs. 12 tracks. Charly.

Warning: May contain material offensive to vegans, pharmaceutical lobbyists, and those on a low-sodium diet. Animals were harmed during the writing of this book.

While Phoebe Damrosch was waiting for life to happen, she supported herself by working as a waitress. Before long she was the only female captain at the four-star New York City restaurant Per Se during its first year. Service Included is the story of her obsession with food, her love affair with a sommelier, and her amusing, eye-opening, and sometimes shocking experiences in the fascinating, frenetic, highly competitive world of fine dining.

Sitting down at a restaurant table will never be the same.

'How to Open your In-Home Bookkeeping Service 2nd Edition' has been the best kept secret on opening your own successful bookkeeping or accounting business. It has time and time again filled the gap for many entrepreneurs who wanted to go out on their own, but didn't know where to start. Not only does is have the Authors honest approach to self-employment, it also includes the many responsibilities that the bookkeeper or accountant will have. This book includes Where to begin, what Bookkeeping and Accounting Services to offer. What the going hourly rates are for a bookkeeping business. A Step-by-Step guide on how to create Weekly, Monthly or Annual accounting. Information on Preparing Taxes, Estimating Taxes and Depreciation. A special Chapter on Common Questions, Educational Requirements, Mistakes to Avoid and Problem clients. Of course the best kept secret of them all, the most effective marketing ideas and How to get Clients! Author Julie A. Mucha Aydlott is Certified Fraud Examiner, and the owner of San Diego Business Accounting Solutions, a Non CPA Firm that specializes in small business accounting and fraud investigations. She has Over 18 years of experience in Accounting and Bookkeeping.

Oneida's Mooncrest is unadorned, sleek and simple. Mooncrest is the ideal flatware choice for the purist at heart. This popular design boasts a bright, highly reflective finish. A pattern well suited for virtually any table décor.

Frame an everyday dinnerware pattern or complement a dressy special-occasion table with the clean, gently rounded lines of Oneida's Mooncrest flatware. Made of quality 18/0 stainless steel with a lustrous mirror polish, this durable yet elegant design features slightly elongated working ends balanced by slender flared handles with softly pointed tips. The curved edges make for a comfortable fit in the hand, and the relatively flat profiles create a low-key, sophisticated look. Affordable as well as enduringly stylish, Mooncrest offers an easy way to smarten up dining experiences for years to come.

This 45-piece set offers service for eight, and each place setting includes a salad/dessert fork, place fork, place knife, place spoon, and teaspoon. The set also includes a serving spoon, pierced serving spoon, meat fork, butter knife, and sugar spoon for a well-coordinated table. Mooncrest is dishwasher-safe and comes with Oneida's 25-year warranty. --Kara Karll

ooma is an award-winning product that gives you free home phone service. Quite simply, no more nickel and dime fees and no more monthly phone bills. Acclaimed by The New York Times, The Wall Street Journal, USA Today, and Business Week, and featured as one of the year's hottest products in Parade and In Style magazines, ooma offers premium home phone service as it was meant to be.